We now know that marketing can be likened to a goalkeeper: without a solid brand foundation, your company will take a lot of unnecessary hits. In this segment we’ll move onto how you can turn this understanding into action.
First thing’s first: how do you actually plan out your marketing strategy?
Marketing is a multi-faceted beast, so you’ll have to do a lot of digging into what makes most sense for your company’s size, budget and goals. There are many different branches of marketing available to pursue, but don’t spread yourself too thin. No one company can do everything: it’s the marketer’s job to expertly analyze what options make most sense for your business’s context.
For the purposes of this exercise, let’s assume we’re creating a marketing strategy for a new startup or SME.
Ask yourself (and your team) to consider the following factors:
What problems would someone (anyone!) encounter that would make them seek out your product or service? Who tends to experience these types of problems? Think more about the problems your ideal customer is facing, in addition to their socioeconomic traits.
Here’s a very basic example:
"We’re looking to appeal to men in their mid-thirties who have young kids at home, or are about to become fathers. Our (mutual fund, gas-efficient vehicle, parenting guide) will help them get their family in the right shape for this big transition."
Sit down with your company’s Customer Service team to dive into the habits, personalities, and stressors of your patrons. Create an official Customer Persona document for each distinct profile you can recognize (example, male versus female, Associate versus Managing Director, budget versus premium).
What is the market cap for your genre of product or service? How many competitors are there in your field? Who is your closest competitor? Your customers will check out many other options before choosing to do business with you. Know your playing field.
Assign at least one person to to collect market data full-time for a week. Collect the names of your competitors, their brand standards, their product information and their pricing guides. Compile this all together into it’s own official document, titled “Our Competitors” for example.
Thinking of your company’s brand as embodied in a specific person can help you nail down things like colour scheme, content tone and how to relate with customers. For example, Virgin follows the playbook of flirty British party-goer to a T. Finding a “person” to represent your brand can also be a good warm-up exercise to help you ideate in the right direction.
Would your brand be an outgoing fellow who wears all-purple suits? A professional woman committed to championing other females and minorities? A super-organized public defender? Considering who your corporation would be, if they were a person, can be a good jumping off point for pinpointing the core of your brand.
Some sample questions to get you started:
Get these questions agreed upon early. It will help management give out more targeted feedback, and give writers and designers more parameters to shape their content.
To all young marketers: make sure your company knows what they want and expect from their marketing team! “More leads” isn’t enough. Sit down with your manager or CEO and get a clear, sober outlook of what resources will be allocated to the marketing team, for what desired outcome (believe me, this will save you time and headache down the road).
A good place to start is with a budget. Your CEO may want a commercial slot during the Superbowl, but it certainly won’t happen for free.
My recommendation for new businesses is to make their goals about execution quality and consistency. Trying to go for big wins early on means stretching yourself and making hasty decisions that veer away from your core strategy. If you want your marketing to be an investment that grows bigger and bigger and bigger over time, respect that even the tallest trees started out as tiny acorns. Marketing is about what you do one time: it’s about what you repeatedly do. By forming your strategy around consistency, new customers will see get a more impactful sense of your brand and professionalism.
Plus, consistent brand standards are inherently scalable. Having long, in-person meetings with prospective customers is not. A trap that many businesses fall into is making their CEO the number one salesperson. This is a bad idea because:
Theorizing about your customers and your company goals is great, but there must be a way to materialize these musings. Also, your boss will never accept “the brand is always building up, but in slow mysterious ways”.
Creating a marketing calendar is a great way to keep your team on-track and relaxed. Knowing what they’re going to be doing everyday, instead of coming in and responding to immediate crises, puts everyone’s mind at ease that the route ahead is lit.
If you or your teammates can’t keep pace with this schedule, there’s always room for adjustment. Play to people’s strengths: someone might be a terrible, slow writer, but maybe they’re great at brainstorming new marketing initiatives. Someone might be a great writer, but shy when it comes to communicating the significance of their work in staff meetings.
The marketing manager or director should oversee and enforce the schedule, adjusting the plan as needed. They’ll communicate the status and results of ongoing initiatives to the broader team.
Keep precise and detailed records of your feedback sessions, highlighting specific action items. This way if there are future disagreements between team members about how a job has been done, you can procure evidence to back up your reasoning.
Most marketing teams use a bulk social media posting tool to create content ahead of time and post it at a future date. Social media content needs to be created with some sort of design tool for posters, thumbnails, headers, etc. It’s better to research what tools are out there and compare their costs and features ahead of time, than to purchase a tool because of a last-minute need.
If your website has not yet been built, you’ll need to decide on a web hosting platform and whether you’ll be working with a template engine such as WordPress, or be building your site from scratch.
What marketing automation software are you using? Are you going to use a CRM to store your customer profiles, and eventually plot out your customer journeys? What about an SEO platform to optimize your Google rankings?
Create a spreadsheet containing all the vendors you work with, their purpose, and any contact information, login information and pricing information.
Depending on the size, budget and ambitions of your company, it may be worthwhile to add some new heads to your team such as a Marketing Designer or an SEO Specialist. If your team is in over their heads in a particular area, either invest in team education or invest in experts.
That should be enough to keep you busy for now! Next time, I’ll be back with Chapter 2: How To Write Good Content.